FAQ | HAVE A QUESTION? ASK US...
​HOW DO I PLACE AN ORDER?​
Browse the online store tab and select the colour candle you would like to purchase and add to cart. All orders are submitted and processed with Paypal or our credit card system.
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DO YOU HAVE A STORE LOCATION?
We are currently an online store only but allow pickup from a residential address in Yagoona or
Carlton NSW.
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PAYMENT & SHIPPING
Payments are accepted via Paypal or credit cards. Orders are usually shipped within 1 to 2 business days. Please advise if urgent and we can guarantee to post next day with standard or express shipping. All orders are sent with tracking numbers.
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CANCELLATIONS & REFUNDS
Cancellations or amendments are accepted only if done before your purchase has been shipped. Returns will not be accepted and refunds cannot be provided unless candles are damaged in transit.
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SECURE ORDERING & PRIVACY
All personal information is accessible by our staff only. We do not resell or otherwise make available customer information of any kind to anybody.
To safeguard your personal information, we use PayPal which does not make your payment information directly visible to us at anytime.
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DISCOUNTS & PROMOTIONAL CODES
Discounts are currently not offered but look out for our $5 candle months!
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SOCIAL MEDIA PAGES
We have a Facebook and Instrgram account and would love for you to like our page and share your lotus candle birthday celebrations with us!
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